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City News & Events

Posted on: September 24, 2019

UPDATE: Online Bill Pay System Restored

The City of Deerfield Beach is pleased to announce its online credit card bill pay system used for water/utility bills, building permits, and business tax payments has been restored with enhanced security upgrades and features. CentralSquare, the City’s third-party vendor, reported that in addition to making the necessary upgrades and security patches, it has installed monitoring software as an additional security feature to ensure that the vulnerability that occurred is closed.

Updated Information about the Breach

On September 16, 2019, the City of Deerfield Beach notified customers that CentralSquare’s software was compromised and that the vulnerability affected residents who used their credit cards for online payments from Friday, September 6th through Thursday, September 12th. CentralSquare now reports that upon further investigating the breach may have affected customers who used their credit cards to pay utility bills, building permits, and business tax receipts online from Wednesday, July 24th through Thursday, September 12th.

CentralSquare has advised that they have contacted the major credit card companies and informed them of the incident.  Nevertheless, anyone who has made an online payment to the City for utility bills, building permits, or business tax receipts during this timeframe (July 24th – September 12th) should review their statement for the credit/debit card used to make the City transaction, and immediately notify both the City and the financial institution of any irregular transactions. To notify the City, please call 954-480-4279, option 2. It is important to note that customers who paid by automatic bank draft or check are not affected by this data breach. Customers who used a credit card to pay a solid waste bill, registration for City programs and events, parking, or parking tickets are not impacted by this breach.

Credit Monitoring Service 

CentralSquare advised that they have contracted with Epiq Global, a worldwide credit monitoring service provider, and will offer credit monitoring services to those residents and customers who were affected by the breach. The details of this service will be made available in the coming days.

There will be no disconnections or late fees applied to any utility bill customer this month of September due to this incident and the inconvenience caused by CentralSquare. The City of Deerfield Beach takes the security and protection of its customers’ confidential credit card information very seriously. The City’s Information Technology Services Department regularly upgrades its systems to protect the City and its customers from Cyber-attacks. The City would like to apologize for this inconvenience and thank all residents and customers for your patience and understanding.

For more information or to report irregular transactions that may have occurred after making payment to the City, please call 954-480-4279, option 2.

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